Frequently Asked Questions
Find answers to common questions about our high-performance power solutions.
Are your batteries authentic?
Yes, we source directly from reputable manufacturers and perform internal batch testing to ensure 100% authenticity and safety.
What does 'protected' vs 'unprotected' battery mean?
Protected batteries have an integrated circuit board (PCB) to prevent over-charge and over-discharge, whereas unprotected cells do not and require external management.
Do you offer bulk wholesale pricing?
Absolutely. Our pricing tiers are automated based on quantity, but you can contact our sales team for large-scale industrial volume quotes.
How should I store my lithium-ion batteries?
Batteries should be stored in a cool, dry place at approximately 3.6V-3.7V (40-60% charge) when not in use for extended periods.
Are battery cases included with my purchase?
We include free protective plastic cases with most pairs of loose 18650, 20700, and 21700 cells to ensure safe transport.
Can I ship batteries by air?
Due to IATA regulations, lithium batteries are classified as Class 9 Dangerous Goods and have specific restrictions regarding air travel and shipping.